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Shipping & Delivery Policies

Shoppers Mart International Groceries offers to ship within Australia and Worldwide.  If you do wish to buy from us and are currently not in Australia, kindly email us at  shoppersmartmarket@gmail.com to discuss further.

 SHIPPING

All parcels are shipped from Perth, Australia. We will dispatch your parcel within 1-3 business days of receiving the order (excluding weekends and public holidays). Please take note during busy seasons, your order may take 5-7 days to dispatch. If a shipping delay occurs, Shoppers Mart International Groceries will inform customers of the issue within 72 hours.

Once your order is ready for dispatch, we will send you an email notification with a tracking number (please make sure you enter your email address during purchase). Please note that the tracking number will not show up immediately. Kindly allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery.

We use two different delivery company depending on where the parcel is sending to. Your actual delivery time can be tracked through Sendle or Australia Post once your order is dispatched with a tracking number. You can use this number to track your order here:

https://www.sendle.com

Australia Post: https://auspost.com.au/mypost/track/#/search

If you would like to calculate estimated delivery time from Perth (Postcode: 6003) to your postcode, please check via:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 IMPORTANT NOTE

  • Estimated delivery time using the link above does not include packing time of your parcel, please allow 1-3 business day for us to pack and dispatch.
  • Final Purchase Value is calculated after promotional codes are applied.
  • Shipping may take additional time during sale periods, holidays and extreme weather events.
  • Please allow additional time for regional and rural deliveries.
  • We may adjust the shipping costs without prior notice.
  • We deliver to PO BOX & Parcel Lockers.
  • Cosme Hut is not responsible for lost or stolen packages unless it is lost or stolen during transit. That's why we offer tracked shipping for most orders and parcels where the status "Delivered" or "Completed" will be deemed as delivered.